Privacy Policy

Last updated: February 10, 2026

Stepwell operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a seamless shopping experience (the "Services"). Stepwell is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact information, including your name, email address, shipping address, billing address, and phone number.

• Payment information, including payment method details and transaction records.

• Account information, including login credentials and account preferences.

• Order information, including products purchased, returns, exchanges, and order history.

• Customer support communications and inquiries.

• Device information, including IP address, browser type, device identifiers, and operating system.

• Usage information, including how you interact with our website and Services.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to our communications, or contact us.

• Automatically through cookies and similar technologies when you use our website.

• From service providers who assist us with payment processing, fulfillment, shipping, analytics, and customer support.

• From advertising and marketing partners where permitted by law.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.

• Provide customer support.

• Arrange shipping and delivery.

• Process returns and refunds.

• Improve our website, products, and services.

• Communicate with you regarding your orders and account.

• Send promotional and marketing communications where permitted by law.

• Prevent fraud, unauthorized transactions, and security threats.

• Comply with legal obligations.

Sharing of Personal Information

We may share your personal information with:

• Shopify and related service providers that help operate our store.

• Payment processors and financial service providers.

• Shipping and fulfillment partners.

• Analytics and marketing providers.

• Legal authorities when required by law.

We do not sell your personal information to third parties.

Shopify

Our store is hosted by Shopify. Information you provide may be processed by Shopify in accordance with Shopify's privacy practices. For more information, please review Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze website traffic, personalize your experience, and support advertising and marketing efforts.

You may adjust your browser settings to disable cookies, although some features of the website may not function properly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, misuse, or loss. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your personal information.

• Restrict or object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Request a copy of your data.

To exercise these rights, please contact us using the information below.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to protect your personal information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: stepwellsupport@gmail.com

Company: Stepwell