Privacy policy

Privacy Policy — GrillForge

1. Introduction

This Privacy Policy explains how GrillForge ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from our website.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Who We Are

GrillForge operates as a sole trader based in Ireland.
Contact email: 📧 georgeadmin33@gmail.com
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

3. Personal Data We Collect

We may collect and process the following types of personal data:

  • Name and surname
  • Billing and shipping address
  • Email address
  • Payment-related information (processed securely by Shopify Payments)
  • Order details and purchase history
  • IP address, browser type, and device information
  • Communications you send to us (emails, messages)

Note: We do not store full payment card details. All payment information is handled securely by Shopify Payments in accordance with PCI-DSS standards.

4. How We Use Your Personal Data

We use your personal data to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Process payments and refunds
  • Improve our website and services
  • Show you relevant advertising (via Meta Pixel)
  • Comply with legal and tax obligations

5. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Performance of a contract – to fulfil your order
  • Legal obligation – accounting, tax, and compliance
  • Legitimate interests – improving services, preventing fraud, and measuring/optimising our advertising
  • Consent – where required, for non-essential cookies and advertising tracking such as Meta Pixel (see Section 10)

6. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

  • Shopify Payments – to process your payment securely
  • Shipping and logistics partners – to deliver your order
  • IT and website service providers – to operate our store
  • Meta (Meta Pixel) – to measure and improve the performance of our advertising; this may involve sharing limited data such as your IP address and browsing behaviour on our site
  • Legal or regulatory authorities – when required by law

All third parties are required to process your data securely and in accordance with applicable law.

7. International Data Transfers

As we sell to customers across Europe, the United Kingdom, and the United States, your data may be transferred outside your country of residence, including to the United States (for example, via Shopify Payments and Meta).
We ensure appropriate safeguards are in place to protect your personal data in accordance with GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and accounting obligations
  • Resolve disputes and enforce agreements

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time (including opting out of Meta Pixel tracking)
  • Request data portability
  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: 📧 georgeadmin33@gmail.com

10. Cookies

Our website uses cookies and similar technologies, including Meta Pixel, to improve functionality, understand site usage, and measure and improve our advertising.
You can manage or disable cookies through your browser settings, and where applicable, through our cookie consent banner. Please note that disabling cookies may affect how the website functions and how relevant our advertising is to you.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Payment data is handled exclusively by Shopify Payments, which maintains industry-leading security standards.

12. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: 📧 georgeadmin33@gmail.com