Refund Policy
Refund Policy
At Stepwell, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Money-Back Guarantee
We offer a risk-free 30-Day Money-Back Guarantee. You have 30 days after receiving your item to request a refund.
To start a refund or return request, please contact us at:
Our team will review your request and provide further instructions.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
- Your order is incomplete
We will evaluate the issue and work quickly to make it right.
Refunds
Once your refund request has been approved and processed, we will notify you by email.
Refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at stepwellsupport@gmail.com.