Shipping Policy

At Stepwell, we strive to deliver your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping times, tracking, and delivery.

Order Processing

All orders are processed within 1–3 business days after being placed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional events, or periods of high demand, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

We proudly offer worldwide tracked shipping.

Estimated delivery time is typically 5–14 business days after your order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, customs procedures, carrier performance, weather conditions, and other factors beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take up to 48 hours to become active after shipment.

If you do not receive your tracking details or need assistance tracking your order, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Stepwell is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to assist before your order has been shipped.

Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

• High order volumes

• Customs inspections and clearance procedures

• Weather disruptions

• Transportation issues

• Public holidays

• Carrier delays

We appreciate your patience and understanding should your order take longer than expected to arrive.

Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible with your order number and any relevant information.

If tracking indicates that the package has been delivered but you have not received it, we recommend first checking with household members, neighbors, building management, or your local delivery carrier.

Stepwell is not responsible for packages that have been marked as successfully delivered by the carrier. However, we will do our best to assist you in resolving delivery issues.

Customs, Duties, and Taxes

Depending on your country or region, customs duties, import taxes, VAT, or other fees may apply.

These charges are determined by local customs authorities and are the responsibility of the customer.

Stepwell is not responsible for any customs-related delays or additional charges imposed by local authorities.

Split Shipments

In certain cases, items within the same order may be shipped separately due to warehouse availability, inventory levels, or packaging requirements.

If your order is shipped in multiple packages, separate tracking information may be provided.

Contact Us

If you have any questions regarding your order, shipping status, or delivery, please contact us:

Email: stepwellsupport@gmail.com

Company: Stepwell