Terms of Service

Last updated: February 10, 2026

OVERVIEW

This website is operated by Stepwell. Throughout the site, the terms "we", "us" and "our" refer to Stepwell. Stepwell offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein.

Please read these Terms carefully before accessing or using our website. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any Services.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction while using our Services.

You must not transmit any viruses, malware, or destructive code.

A breach of any of these Terms may result in the immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted across various networks.

Payment information is always encrypted during transmission through secure payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that all information on our website is accurate and up to date. However, we do not guarantee that all information is complete, accurate, or current at all times.

Any reliance on information provided on this website is at your own risk.

We reserve the right to modify website content at any time without obligation to update information.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue any Service or product at any time without notice.

We shall not be liable for any modification, suspension, or discontinuance of any Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online through our website.

We make every effort to display product images, descriptions, and colors as accurately as possible. However, we cannot guarantee that your device's display will accurately represent product colors.

We reserve the right to:

• Limit quantities sold;

• Restrict sales by region or customer;

• Discontinue products at any time;

• Change product descriptions and pricing without notice.

All purchases are subject to our Refund Policy.

Stepwell offers a 30-Day Money-Back Guarantee. Eligibility and conditions for refunds are described in our Refund Policy.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

We may limit or cancel quantities purchased per person, household, or order.

You agree to provide accurate and current billing, shipping, and account information for all purchases made through our website.

Failure to provide accurate information may result in delays or cancellation of your order.

SECTION 7 – SHIPPING

We offer worldwide tracked shipping.

Estimated delivery times are typically between 5–14 business days after shipment. Delivery times may vary depending on destination, customs procedures, carrier delays, and seasonal demand.

Tracking information will be provided after shipment whenever available.

We are not responsible for delays caused by customs authorities, weather conditions, postal disruptions, or other circumstances beyond our control.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

Your use of such tools is entirely at your own risk and subject to the terms provided by the respective third-party providers.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of any third-party websites.

Your interactions with such websites are governed by their own terms and policies.

SECTION 10 – USER COMMENTS AND FEEDBACK

If you submit comments, reviews, suggestions, feedback, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, and distribute such content.

You agree that your submissions will not:

• Violate any laws;

• Infringe intellectual property rights;

• Contain malicious code;

• Be defamatory, abusive, or misleading.

We reserve the right to remove any content at our discretion.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By using our Services, you consent to the collection and processing of personal information as described in our Privacy Policy.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally there may be errors relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct any errors and cancel orders affected by such inaccuracies.

SECTION 13 – PROHIBITED USES

You may not use our website:

• For unlawful purposes;

• To violate any regulations or laws;

• To infringe intellectual property rights;

• To distribute malware or harmful code;

• To collect personal information of others without authorization;

• To spam, phish, scrape, or exploit our website;

• To interfere with website security.

Violation of these rules may result in immediate termination of access.

SECTION 14 – DISCLAIMER OF WARRANTIES

Our Services and products are provided on an "as is" and "as available" basis.

We do not guarantee that:

• The website will operate uninterrupted;

• The Services will be error-free;

• Results obtained from the Services will be accurate or reliable.

To the fullest extent permitted by law, all implied warranties are excluded.

SECTION 15 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Stepwell shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Services or products.

Our total liability shall never exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Stepwell, its employees, affiliates, partners, contractors, and service providers from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the Services.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 18 – TERMINATION

These Terms remain effective until terminated by either party.

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms.

Any obligations incurred prior to termination shall survive termination.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Stepwell regarding the use of our Services.

SECTION 20 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Ireland.

Any disputes arising from or relating to these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts of Ireland.

SECTION 21 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on this website.

Your continued use of the Services following any updates constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Stepwell

Email: stepwellsupport@gmail.com

We will make reasonable efforts to respond to inquiries within a reasonable timeframe.